My dear followers, first of all I want to thank you for your support and wish you a great start to the weekend :)
I thought it’s time to talk about some accessories from important luxury brands that got broken in a short time and whose customer service in Europe didn’t satisfy me at all.
When my beloved Yves Saint Laurent Arty Ring began to loose its golden colour only a few weeks after buying it, I was furious. Having spent more than $200 on the item only a month ago, I definitely wanted my purchase to be replaced.
But the road to settlement turned out to be a long and difficult one. As I bought this ring in NYC the way to settlement seemed to be even more complicated and yes, it definitely was.
So I tried to contact the online store of the NYC department store and sent them a photo of my ring, showing the problems. The responding email appeared much less enthusiastic and formal than the shopkeepers were on the day I made my purchase. Actually the email was a general mail being send to customers having problems with an item purchased at their store, only saying that a quality-employee is going to contact me. Actually this quality-employee contacted me about 1 month later, informing me that the only possible way is to send the ring back to NYC. I immediately sent the ring back to NYC and after a few weeks I got a parcel and a letter back, which didn’t satisfy me at all. They couldn’t fix the problem, but told me to contact the YSL customer service. Now I’m going to send it to YSL customer service in Paris. Hopefully they will repair it. Expected time ?!? 2-4 month! Seriously !? Isn’t it a little bit too long?
In recent years, questions regarding the quality of highly sought-after goods and the customer service provided by some well-known brands have marred the image of some of the world’s biggest names in luxury goods.
I’ll keep you informed about the procedure with this customer-service and how this ends !